This Privacy Policy (the "Policy") Describes how tkkinter.com ("T.K.K. International Co., Ltd." or "we") collect, use, and disclose. Personal data ("Personal Data") provided by you (the "User" or "You") for your use of such websites, tkkinter.com and products or services (collectively, the "Website tkkinter.com" or the "Services") in accordance with the Personal Data Protection Act B.E. 2562 ("PDPA").
This includes explaining the options for you in relation to your use of personal data and how to provide you with access to or keep it up to date. This Policy does not apply to the performance of companies that we are not administrators or individuals that we do not have or must manage.

Information that we collect automatically When you visit the tkkinter.com website, our servers automatically save the information your browser sends. These information may include your device's IP address, browser type and version. Operating system type and version The language you have chosen or the pages you have visited before visiting the website tkkinter.com pages of the tkkinter.com websites you have visited. Information you search on the website, tkkinter.com, date and time of visit, and other statistics.
The data collected automatically is used to identify potential breaches and generate statistical information about the use of the tkkinter.com website.

Collection of personal information You can visit the tkkinter.com website without telling us who you are or disclosing any information that allows others to identify you specifically. However, you will be asked to provide certain personal information (such as your name and email address). If you wish to use certain systems of the tkkinter.com Website, we receive and store any information you have provided to us without your knowledge when you created your account. Publish content, place an order, or fill out a form on the tkkinter.com website when necessary.

• Personal information such as first name, last name, age, date of birth, national ID number/passport
• Contact information such as email address, address, email address, and date. Phone Number
• Account information, such as username, unique user ID password
• Proof of identity such as a copy of id card, copy of passport
• Transaction and financial information such as credit card details, bank accounts, order history
• Other information you agree to submit to us, such as articles, images, animations, suggestions and any other information that constitutes personal information in accordance with personal data protection laws, etc.
• You may choose not to provide us with your personal information. However, you will not be comfortable using certain systems of the website, tkkinter.com and services. Users who are still unsure of what personal information is needed can be contacted to inquire about us.

Personal Information Management You can delete the personal information we have collected about you. The personal data you can delete will be changed depending on changes to the Website, tkkinter.com or the Services. however Once you have deleted your personal data, you will be prompted to delete your personal data. We may retain copies of unresolved personal data in our records for the period necessary for the performance of our duties to our partners or partners and the purposes set out below. If you wish to delete your personal data or permanently delete your usage account, please contact us at http://www.office.com/redir/XT10184439999 You can do this by accessing the settings page on your account on the tkkinter.com website or contacting us at your convenience.

Personal Data Storage We will retain your Personal Data for the period necessary to comply with our legal obligations. Unless necessary to continue collecting or as required by law, we may use aggregated information obtained from the collection of your personal data that has been up-to-date or deleted, but we will not use it in a way that can identify you. When the storage period is maturity Therefore, the right to request access, request to delete, request to be amended, permission to request to transfer data will not be enforced at the end of the storage period.

Use and processing of collected personal data In order for the website, tkkinter.com and services to be available to you or to comply with our legal obligations, we are required to collect some of your personal data. If you do not let us collect the information we request, we will not be able to collect the information we request. We may not be able to provide the products or services you request. Some of the information we collect is obtained directly from you through the tkkinter.com website, however, we may collect your personal data from other available sources, including but not limited to the referral activities of new buyers of T.K.K. International Co., Ltd. social media, emails, etc. The personal data we collect from you may be used for the following purposes:

• To create and manage user accounts.
• to make and manage orders.
• to ship products or services.
• To improve the product or service.
• to send administrative information.
• to send marketing communications or promotional items.
• To respond to queries and offer assistance.
• to request feedback.
• To improve the user experience.
• To post or promote your satisfaction with respect to our products and services;
• To enforce the terms and conditions and policies.
• To protect from disliked and dangerous users.
• To respond to legal claims and avoid damages.
• to operate and manage websites, tkkinter.com and services;
• To engage in any other activities related to the websites and services of tkkinter.com.
• The processing of your personal data depends on how the website is used, tkkinter.com where you are located, and if one of the following actions(1) you have given consent for one or more specific purposes: However, this will not apply if the personal data falls under the Personal Data Protection Act of Thailand. (PDPA) (2) The information is necessary for the fulfillment of the contract between you and/or for the pre-entry practice of the contract, (3) the processing of the data is necessary for compliance with the laws you are subject to, (4) the processing of the data is related to the execution of our public interests or performing the duty to exercise the state authority granted to us, (5) the processing of the data is necessary for the legitimate interests of us or of other persons or entities.

Please note that under certain circumstances, we may be allowed to process your Personal Data until you object to the processing of it (opt-out) without referring to any of the statutory consents or legal basis. In any case, we are willing to clarify the legal basis on which we process the data in a specific way, and in a specific way that the processing of personal data is in accordance with the legal regulations or in accordance with the duties of the contract, or is necessary for entering into the contract.

We never sell your information to anyone else. We have used the services of external data processors as follows:

• Amazon Web Services (Infrastructure and Services/Email Web Hosting) [Singapore]
• Slack [USA]
• Crisp [Usain Bolt]
• Google Workspace [USA/Singapore/Worldwide]
• Google Analytics [USA/Singapore/Worldwide]
• Facebook Pixel [USA]
• PDPA Form [Singapore/Thailand]
• Sending or transferring personal data abroad and storing it
• Sending or transferring data may be relevant to the transfer and storage of data to a country other than your country, depending on your location. If any data is sent or transferred, it occurs. You can check the relevant sections of this document or ask us using the information we provide in the contact.

Your usage data is stored securely in Singapore. tkkinter.com hosts core infrastructure in Singapore. We have complied with the Personal Data Protection Act of Thailand B.E. 2562 (2019) and have granted the right to request it as required by law.

Although we are hosting some personal information outside of Thailand, we do not have any information. We continue to adhere to appropriate data protection measures and opt for data hubs with the highest standards of protection and availability, as we are unable to find any data centers in Thailand that meet the standards, so we need to host our core infrastructure in Singapore for places to restore the system. While some of the personal data used in billing is stored and processed in Thailand.

User rights

1. You have the right to withdraw the consent you have given before to process your data. However, revoking such consent will not affect the collection. Use or disclose personal data to which you have previously given your consent lawfully.
2. You have the right to object to the collection, use or disclosure of your Personal Data at any time, unless the collection, use or disclosure of your Personal Data is made for the necessary purposes under our legitimate interests or of other persons or entities, or for the implementation of public interest missions, and that the collection, use or disclosure of personal data is not exceeding the extent that you can reasonably anticipate.
3. You have the right to acknowledge your information processed by us. Obtained through disclosures relating to the processing of the data and requested that we make such copies for you.
4. You have the right to confirm the accuracy of your information and request that we: Edit your personal data to keep it accurate and up to date.
5. You have the right to suspend the processing of your data. In such cases, we will not process your data other than just storing it.
6. You have the right, in some cases, to ask us to remove your personal data from our storage.
7. You have the right to obtain your Personal Data in a form that can be read or used by a viable tool or device, and (if applicable) we send or transfer such personal data to another data controller when it can be done in such a way. This right can be achieved if your data is processed automatically and processed on a consent basis. the contractual basis on which you are a party to or prior to entering into a contract, and
8. You have the right to complain to the relevant legal authority. If you believe that collecting, using or disclosing your Personal Data is in a manner that violates or fails to comply with applicable laws, please contact us.

How to exercise rights Any request to exercise any user's rights can be made by requesting to us through the contact channels we provide under this document. Requests for this exercise can be used free of charge and will be processed as soon as possible by us. Send email to support@tkkinter.com (Please specify that it is a request for a web site tkkinter.com).

Billing and payments We use third-party payment processors to help us securely process your payment information. The use of your personal data by such third-party processors will be subject to the person's relevant privacy policy, which may or may not have protected privacy protections in accordance with this Policy, so we recommend that you review that person's relevant privacy policy.

Service providers in products and services We may enter into contracts with other companies to provide certain products or services. These service providers will not be allowed to use or disclose your personal data other than the need to provide services on our behalf or to comply with required laws. We will share information with service providers with privacy policies similar to ours or service providers who agree to be bound by our policies relating to personal information. Our service providers will receive the personal information they need to comply with their designated work, and we will not allow them to use or disclose personal information for their own marketing or for any other purpose.

Privacy of minors We do not collect information from minors under the age of 13, if you are under the age of 13, please do not transmit your personal data through the Website, tkkinter.com tkkinter.com or Services. If you have reason to believe that a minor under the age of 13 has submitted personal information via the website, tkkinter.com or services, please contact us. You must be at least 16 years old to consent to the processing of your personal data (in some countries, we may allow your parents or authority to lawfully arrange on behalf of you).

News Letter We offer you an electronic news letter which you can voluntarily sign up for at any time. We pledge to keep your email address confidential and will not disclose your email address to third parties unless permitted in respect of the use of the information and processing or for the purpose of using a third-party service provider to send such emails. All emails sent from us will clearly state who the email is from and provide clear information about how to contact the sender. You may choose to stop receiving our newsletters or marketing emails by following the unsubscribe instructions included in these emails or contact us. However, you will still receive emails about the necessary transactions.

cookie tkkinter.com website uses "cookies" to enhance your experience more completely and efficiently. Cookies cannot be used to open programs or to transmit viruses to your computer. We may use cookies to collect, store and track data for statistical purposes to operate websites, tkkinter.com and services. You have the ability to choose whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually edit your browser settings to refuse to use them if you wish. If you choose to refuse cookies, you will not be able to use them and find the features of the website, tkkinter.com and services.

What are cookies? Cookies are small data files stored in text file formats that are saved on your computer or other device when a website page is loaded in a browser. It is widely used to recognize you and your preferences, whether it is a single visit (through a "session cookie") or for multiple repeated visits (using "persistent cookies").

Session CookiesTemporary cookies are used during your visit to the website and they expire when you close your web browser. Persistent cookies are used to remember your preferences within our website and remain on your desktop or mobile device even if you close your browser or restart your computer. Cookies may be set by websites ("first-party cookies") or by third parties, such as those who provide content or provide advertising or analytics services on the Website. ("Third-Party Cookies") These third parties can recognize you when you visit our website and when you visit other websites.

Cookies we use Essential Cookies Essential cookies allow us to provide the best experience when you access and explore our website and use features.

Website Functional Cookies Website functional cookies allow us to operate our websites and services based on your choices. For example, we'll remember your username and how you customized your website and services for your next visit.

Analytical Cookies These cookies allow us and third-party services to collect information collected for statistical purposes about how our visitors use the Website.

Social Media Cookies Third-party cookies from social media sites (such as Facebook, Twitter, etc.) to help us track social media users. When they visit our website Using the tagging tools provided by those social media. These cookies are also used for event tracking and for online advertising purposes. Any information collected with these tag tools will be used in accordance with our Privacy Policy. And we do not collect or share any personally identifiable information of users. Google Analytics - These cookies are used to discriminate against users. Most frequently visited or clicked (Name: _gid (expires in 24 hours) Name:_ga (expires in 2 years)) We may use this information for purposes including determining which emails are more attractive to users and to ask if users who do not open our emails wish to receive further emails. Pixels are deleted when you delete an email. If you don't want to download pixels to your device, you can download them to your device. You should read the email in plain text format or turn off the display of pictures.

What are your cookie options? If you don't like the idea of cookies or cookies in some category, please contact us. You can change your browser settings to delete preset cookies and not accept new ones. To learn more about how to or learn more about cookies, visit the following Microsoft Web site: Please go to internetcookies.org. However, please note that if you delete cookies or do not accept them, you may not be able to delete them. You may not be able to use the entire system of the Website, tkkinter.com and Services.

Do Not Track Signaling Some browsers may have a Do Not Track feature that sends a signal to the websites you visit that you do not want your online activity tracked. Tracking is not the same as using or collecting information related to a website. For these purposes, tracking means collecting personally identifiable information from consumers who use or visit websites or online services as they move along various websites. For a time, the tkkinter.com website does not track visitors when, for a certain period of time, and on third-party websites. However, some third-party websites may track your browsing activity when they provide you with content that allows them to customize what they offer you.

Connect to another Web site The tkkinter.com website has links to other websites that are not owned or controlled by us. Please note that we are not responsible for the privacy practices of such other websites or third parties, so we encourage you to be aware when you leave our website and read the privacy policies of each website where personal information may be collected.

Security of personal information We secure the information you provide on computer servers under control. A safe environment protected from unauthorized access to use or disclosure. We maintain reasonable administrative, technical and physical safeguards to prevent access. Unauthorized use, correction and disclosure of personal data under control and supervision. However, we cannot guarantee transmission of data over the Internet or wireless networks. Therefore, while we seek to protect your personal data, we will continue to protect your personal information. You acknowledge that (1) there are restrictions on the security and privacy of the Internet beyond our control. (2) The security, integrity and privacy of any information and all information exchanged between you and our website shall not be warranted, and (3) such information and information may be viewed or tampered with by third parties during the transfer, even if our best efforts have been made.

Data leaks Where we detect that the security of the tkkinter.com website has been compromised or the user's personal information has been disclosed to unrelated third parties as a result of external activity, including but not limited to security attacks or fraudulently, we will not be able to access the security or fraud. We reserve the right to take appropriate measures, including but not limited to: Investigations and reporting as well as notifications and cooperation with law enforcement within 72 hours of learning of the data leak. In the event of a data leak We will make reasonable efforts to alert affected individuals if we believe there may be a reasonable risk of harm to users as a result of the leak or if required by law to notify them. Once we are done, we will post a notice on the tkkinter.com website, sending you an email.

Legal disclosure We will disclose any personal data we collect, use or receive if required or permitted by law, such as to comply with a similar subpoena or legal process, and when we believe in good faith that disclosure is necessary to protect our rights. Protect the safety of you or others Fraud investigation or response to government requests In the event that we undertake business changes, such as mergers or acquisitions by other companies, or the sale of all or part of the assets. Your account and personal data may be included in the transferred property.

Amendments and changes to the Privacy Policy We may change this Policy from time to time at our discretion and will notify you of any significant changes. On how we treat personal information. Once that is changed, we will edit the current date at the bottom of this page. We may be notified to you in other ways at our discretion, such as the contact information you provide. Any changed version of the Policy will take effect immediately upon publication of the revised policy unless otherwise stated. Your use of the Website or Services that continues after the date the revised Policy takes effect (or any other action stated at the time) will constitute your consent to those changes. However, we will not use your personal data in a different way than stated at the time of collecting your personal data without your consent.

Contact Us If you would like to contact us to understand more about this Agreement or have any other relevant questions, please contact us. You can contact us via email. support@tkkinter.com Or write a letter to T.K.K. International Co., Ltd. 165 Charoen Mueang Road, Rongmuang, Pathumwan, Bangkok 10330 Thailand

This policy was last revised and effective from May 31, 2022.

To protect the rights of the complainant and the informant acting in good faith, www.tkkinter.com will conceal any name, address or information that can identify the complainant or the informant, and keep the complainant's information and the informant confidential, only for those responsible to investigate such complaints. In this regard, the Who receives information from the duties associated with the complaint. It is responsible for the retention of information. Complaints and confidential documents of the complainant and the informant. Do not disclose information to other persons who do not have a relevant page, except as a disclosure in accordance with the duties prescribed by law.

www.tkkinter.com will immediately consider the complaint received and notify the relevant authorities to conduct an investigation into the matter. complaints and appropriate corrective action. www.tkkinter.com will follow up on the progress of the period, which the relevant authorities will inform the complainant of the performance within an appropriate time period to the complainant. Free of charge

The complainant must provide details of the complaint with the name, address and telephone number that can be contacted and sent to [your website] in 3 ways: Channel 1 Mail : support@tkkinter.com Channel 3 Via Chat on website : https://www.tkkinter.com/contact-us/

www.tkkinter.com will immediately consider the complaint received and notify the relevant authorities to conduct an investigation into the matter. complaints and appropriate corrective action. www.tkkinter.com will follow up on the progress of the period, which the relevant authorities will inform the complainant of the performance within an appropriate time period to the complainant. Free of charge

If the process of resolving disputes by the operator is not satisfied with the customer. Customers can use external channels where customers can resolve disputes by contacting Department of Business Development 563 Nonthaburi Road Tel. 0-2547-5960 Fax: 0-2547-5973 (E-Commerce E-Commerce) Email : e-commerce@dbd.go.th Website : www.dbd.go.th

If the service provider charges the user and it turns out that no actual service has been delivered, the service will be charged to the user. The Company will refund the user a full refund, and it is the user's responsibility to ensure that such cases are notified to the Company by emailing support@tkkinter.com within 24 hours of the scheduled service due date. Please wait 15 days for the rebate transfer to complete.

We accept promptpay payments or via Visa or MasterCard debit cards, and services booked through the Website are also subject to the terms and conditions of the relevant merchant providers. Once the payment has been made, a confirmation notice will be sent to the customer by email within 24 hours after the payment has been received.

In the event that the customer is absent to use the service on a scheduled basis and result in the service not being delivered. The associated administrative costs will notify the customer when a cancellation or change request is made. The charge will be deducted upon cancellation in the event of a delayed cancellation and for late change at the time of delivery of the service completed.

In case of delayed cancellation or change request (delayed less than 2 hours prior to the start of the service), the Company is entitled to deduct 10% of the amount charged at that rate and will be charged as a administrative fee.

The company guarantees that insects or animals will gradually disappear within at least thirty days (for cockroaches and ants and termites) or seven days (for rodents) from the date of completion of the service, which customers will have to purchase according to the company's recommendations, including bundle services, and if customers continue to see the problems within thirty days after the first service is completed. The customer is required to fill out the form to apply for a warranty to be considered by the company. Once approved and approved, the company will be happy to repeat the service once at no cost. In addition to the above, the company is required to charge additional charges at the rate specified by the company. The company reserves the right to manage appointments within at least three business days.

However, the company will not guarantee the following results:

• The customer does not take care of the cleanliness of the house, the storage of various appliances to be organized, to make the service easier for the staff as of the date of service and after the service date is completed, which will cause the service to be inefficient.
• External factors that cause force majeure, such as rain, flooding, will reduce the efficiency of the reagent.
• Where the customer's communication with the authorities is unclear This caused the service to be error-caused and incomplete.
• Customers do not choose to purchase services as recommended by the company and experts such as bundles or do not close the rat slots or exit holes as recommended by the experts after the service is completed (for rats), so the company reserves the right to guarantee.

Warranty rights include one more repetition of the service, free of charge based on the services purchased by the customer. Within the company's specified period of 30 days after the first service is completed, almost all of our Bundle services will give you the same 30-day warranty, unless the rat removal service covers only 7 days. This is in accordance with the conditions specified by the Company.
Note: 12 or more purchases at special discounted prices are included. These services will not meet the terms of exercise of warranty. However, in the event that the customer has internal problems or during the month before the next scheduled service, the customer will be asked to provide a new service. Instead, the company will use the remaining number of times. The warranty rights will only cover services ordered at full price. In addition, the purchase of extra time to provide services will not be counted as a service that is entitled to protection according to the terms of the Company's warranty.

To exercise the warranty, customers can click on the menu. Contact us above by selecting the Topic of Warranty, then providing details as shown. The customer must take into account the warranty period set by the Company. After the date of the first service, the customer can view the appointment history on the My Account menu and select the Appointment History tab. Attach a photo that shows the problem overloading. The company can assess and conclude whether it should be protected from warranty rights.
Note: To send more than one photo, you can send more than one photo. Please send it by email to support@tkkinter.com or via chat on the website.

In the event that the customer purchases our services once, the warranty rights will start from the time of the first time that our agents entered the service at the first time of the customer's choice, counting for another 30 days (only cockroach and ant and termite removal services) or 7 days (rat removal service only).
Note: The Company will consider the exercise of the customer's warranty rights from: When we receive information that the customer has entered through our website only. In the event that the customer calls to inform him of the warranty if he does not fill in the information, the warranty period will be deemed to have been overwheeled.

By using a credit card payment, customers can choose the service according to the size of your area, and fill in the receipt details then select the payment method by credit card. When we receive a customer order with a complete credit card payment, the customer will be able to complete the appointment through our website which you will receive an e-mail showing all details of such purchase orders. The next step is to complete the appointment.

PromptPay payments Customers can choose which service they wish to use according to the desired area size, then complete the details in the receipt and choose a payment method with PromptPay. When we receive a customer's order with complete payment via PromptPay system by scanning the QR Code via the customer's Mobile Banking system or using the transfer method via the company's account number. Note: After completing the money transfer or payment via PromptPay, the customer needs to: Call or send a confirmation email to the Company about the transaction. You can call 065-521-4000 and dial 0 or email support@tkkinter.com, and the customer will receive an email showing the details of all the orders they selected. Coupled with how to make an appointment in the following steps.

Payment by Cheque, customers can choose the preferred service according to your residence's area then complete the details in the receipt and select Cheque in the payment method. When we receive customer orders, customers will receive an e-mail for details of all such purchase orders. The customer will make an appointment unless the Cheque is fully paid.

Payment by cash, customers can choose the preferred service according to your residence's area then complete the details in the receipt and select Cheque in the payment method. When we receive customer orders, customers will receive an e-mail for details of all such purchase orders. Then you will be given ways to make an appointment in a later step.

The customer can choose the service they wish to use according to the desired area size, then complete the details in the receipt and choose a payment method with PromptPay. After the customer purchases the service, the customer will be able to purchase the service. Customers can choose to transfer cash instead of scanning the QR Code by transferring cash to T.K.K. International Co., Ltd. Account Note: After the money transfer or payment via PromptPay has been completed, the customer needs to: Call or send a confirmation email to the Company about the transaction. You can call 065-521-4000 and dial 0 or email support@tkkinter.com

The appointment will occur later when the customer select a payment channel and make a complete payment. After that, the customer will receive an email to make an appointment. The customer has to fill in the order number to confirm that such order has made the appointment completely.

The company needs to have customers pay first. Making an appointment unless the cash payment method at the service location can only make an appointment after the order is complete.

This can be done. The company would like to inform you that the address shown on the receipt does not necessarily match the address to be serviced. Because of the service address, customers can select and make appointments. After the payment is completed,

The staff will take approximately 30-45 minutes to work depending on the size of customer's residence.

There is no need to evacuate from the area because all our products are extracted from nature, odorless and colorless.

We do not have any refund policy at the moment. If the service has already been completed. However, if our staffs have not yet provided a service at your place, our company are happy to make a full refund to the customer according to the payment channel that the customer pays for the service.

In case the company has completed the service, the customer continues to experience the problem and it is still in the warranty period of the company 1 month contract after the first service has been completed. We will be happy to provide you with a free service at any time. We reserve the right to make an appointment, date, or change the date of time by informing the customer prior to 1 day before the service.

We are pleased to inform that all products are herbal that are 100% safe to children and pets which is certified by leading international hospitals such as Synpheat hospital, the Samitivej hospitals, Ramkhamhaeng Hospital, and Phaet Punya hospital including in the patient room. Thus, we are ensured that our herbal product is 100% safe for children and pets.

The company has no policy to drill or destroy the furniture of the customer. We will only use the needle nozzles to provide services.

We are pleased to inform that the performance of both products is very similar to the subject of rat chasing which it depends on the customer's purpose. However, herbal bait is a little more expensive due to the natural extracted process of the product with a double benefits that it is safer for people and household pets.

We do not have our policy to sell our products to our customers since our products require an expert to eliminate cockroach, rat, termite and ant. Only the service provider can use the product in order to get result in the most effective way.

In case a customer has made an appointment and it has been confirmed from our staffs and then the customer would like to change or postpone the date and time. This process can be changed within 48 hours before the time of service. Unfortunately, the company would have to charge 50% of the service fee for the amendment.

This can only be done if the customer has made an appointment for 24-48 hours. After the customer has cancelled to receive our services, the customer will receive the service. The company is willing to refund the full amount according to the customer's original payment method.
In the event that the customer wishes to cancel the service, the customer will not be able to cancel the service In the period less than 24 hours before the authorities are ready to enter the service, the company is required to charge the cancellation fee of such services at 50% of the service rate.

We would be aware that the service that the customer has purchased will only start to the age of the appointment and the staff of the service. Only the warranty contract will be available for one month after the service has been completed. So If the customer has purchased the service but has not yet made an appointment, the The service will never expire.

Our company will send our specialised staffs to provide the service at home or other places as the customer prefer. To let our staffs provide a service with high capacity, a customer need to keep or clear their stuffs in car before a service

Our company would recommend that customers need to move all his or her belongings out of the car and after the service should leave the car to dry for a couple hours and don't clean the car at least a few days.

We would like to note that all the products are extracted from natural ingredients which are odorless, colourless and don't leave any stains because we use special syringe with unique designed for car so it does not cause the car to stain and smelly later.

Customers are able to use their cars as usual. However, it is not recommended to wipe or rinse out the the product as it may not be able to work in full capacity.